When thinking about Psychosocial Hazards and Risks in terms of the amendments to WHS/OHS legislation, one of the issues to be considered is: Lack of Role Clarity. This was brought sharply into focus in a session with People and Culture Professionals recently - not only do they very often struggle with staying within the boundaries of their own roles due to the weight of expectations of others, but many are experiencing the significant impact of lack of role clarity on themselves. Of course, they are also only too aware that the staff (who are often told to 'just go to HR') are sometimes heavily affected as well when the expectation that "People and Culture will sort it out" turns out to not be realistic as their particular issue falls way outside of the HR remit. Lack of Role Clarity can have significant impact on both those within that particular role as well as others in the organisation.
In the corporate context, PLEASE can we stop telling our teams that: "Empathy enables employees to place themselves in other peoples' shoes and understand their feelings" Instead, we need to understand the potential psychosocial hazard that team members face when told to 'place themselves in the shoes of others', not to mention the associated risks! Asking our staff to expose themselves, even more than they already are, to their customer's trauma, fear or vulnerability in this way must surely go against the very intention of WHS/OHS obligations to be aware of, manage and control the psychosocial hazards and risks our teams are exposed to in their working life? Yes, Empathy is vital to an ethical, effective, appropriate and compassionate approach BUT we really do need to understand what that actually means in the corporate context.

Cutty Felton's Videos

Video Recorded at SOCAP Vulerability Forum, March 2021

Cutty’s R U OK? Day 2021 message

We are here to support your team.

Introductions to the ‘De-escalating the Agitated Caller’ Workshop,                brought to you in partnership with SOCAP Australia

R U OK? Day message for the MFAA

‘Complainants in Crisis – IDR/EDR’ workshop
brought to you in partnership with SOCAP Australia

Podcasts with Cutty Felton

Bloke Coaching Podcast, October 2022
With Iain Smidt

Suncorp Podcast, August 2022
With Michelle Bain

Australasian Housing Institute Podcast, Oct 2021
Written by Georgie Tomich

Stowe Australia Podcast, Oct 2021
With Craig Pendleton