Why 'Accidental Counsellor' based Training?

  • Do your staff frequently deal with clients or customers in crisis or vulnerable circumstances?
  • Does your leadership team struggle to respond to distressed staff or colleagues?

We help teams by equipping them with the skills and confidence to respond to distressed colleagues or vulnerable customers, in a way that is ethical and empathic whilst always being within clearly defined boundaries.

Our training enables participants to reduce the impact of vicarious trauma and recognize the importance of self-care.

All our workshops are tailored to the needs of your organisation, your industry and any relevant code of practice.

How is our training delivered?

We are excited to be able to offer in-person workshops again. Cutty will come to you to deliver the training to your teams at a location of your choice. Safety is important to us, so we ask that all face-to-face workshops comply with any current COVID-19 regulations.

Alternatively, and for organisations wishing to bring this training to staff across different locations, Accidental Counsellor Pty Ltd is able to offer you effective, remotely delivered, live training. Cutty has developed a virtual training concept that retains the integrity of delivery and duty of care for which she is known. We deliver our virtual training from our purpose-built virtual training room via ZOOM, TEAMS or other suitable remote platform. Please note, all virtual training attendees will need access to their individual PC/laptop with Internet access, webcam and audio capabilities.

About Cutty Felton

Cutty Felton is the founder of Accidental Counsellor Pty Ltd

She delivers keynote addresses, consults with, mentors and trains those that engage with colleagues or clients in distress or vulnerable circumstances. Cutty appears live wherever her work takes her, both in person and via remote delivery.

By profession, Cutty is a Solicitor and practised for approximately ten years. Over time, however, she felt the need to contribute more directly to the community. In 2013 she joined Lifeline, initially as a trained volunteer Telephone Crisis Supporter (TCS) on Lifeline’s 13 11 14 suicide prevention and crisis intervention service, subsequently  heading up Corporate and Community training for Lifeline H2H for 4 years.

Cutty developed and produced her own highly acclaimed version of ‘Accidental Counsellor’, including a distinctive approach to crisis communication in the corporate space and a unique framework for difficult conversations.

Our Workshops

Corporate Training

Accidental Counsellor Pty Ltd specialises in providing skills-based response training courses tailored to meet your organisational need to assist customers, staff or colleagues in vulnerable circumstances. Caters to audiences of up to 20 persons per workshop.

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Keynotes & Presentations

Catering to larger audiences, Cutty Felton delivers bespoke keynote addresses as well as presentations on topics related to dealing with those in vulnerable circumstances but designed according to the client’s specific needs.

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Community Aid Training

Community Aid organisations are at the frontline of dealing with those most vulnerable within our communities. It is our privilege, in these difficult times for all, to be able to offer preferential pricing for skills-based response training to those organisations within the not-for-profit sector that are providing assistance directly to the vulnerable.

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Follow Up Training

Follow Up Accidental Counsellor Pty Ltd training sessions are designed to ensure that skills previously learned are embedded and learnings not lost over time. We tailor follow up session to the training workshops we previously delivered to your teams. Each follow up session is 3 hours in duration.

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What our clients say...