Why 'Accidental Counsellor' based Training?

  • Do your staff frequently deal with clients or customers in crisis or vulnerable circumstances?
  • Does your leadership team struggle to respond to distressed staff or colleagues?

We help teams by equipping them with the skills and confidence to respond to distressed colleagues or vulnerable customers, in a way that is ethical and empathic whilst always being within clearly defined boundaries.

Our training enables participants to reduce the impact of vicarious trauma and recognize the importance of self-care.

Our courses are tailored to the needs of your organization, industry and code of practice.

These skills-based courses can be delivered both face-to-face or via live virtual delivery. 

Cutty recently had the pleasure of chattting to Craig Pendleton from Stowe Australia for the Stowe Connect Podcast about Accidental Counsellor Training. 

Stowe Connect podcast

About Cutty Felton

Cutty Felton is the founder of Accidental Counsellor Pty Ltd

She delivers keynote addresses, consults with, mentors and trains those that engage with colleagues or clients in distress or vulnerable circumstances. Cutty appears live wherever her work takes her, both in person and via remote delivery.

By profession, Cutty is a Solicitor and practised for approximately ten years. Over time, however, she felt the need to contribute more directly to the community. In 2013 she joined Lifeline, initially as a trained volunteer Telephone Crisis Supporter (TCS) on Lifeline’s 13 11 14 suicide prevention and crisis intervention service, subsequently  heading up Corporate and Community training for Lifeline H2H for 4 years.

Cutty developed and produced her own highly acclaimed version of ‘Accidental Counsellor’, including a distinctive approach to crisis communication in the corporate space and a unique framework for difficult conversations.

Our Courses

Corporate Training

Accidental Counsellor Pty Ltd specialises in providing skills-based response training courses tailored to meet your organisational need to  assist customers, staff or colleagues in vulnerable circumstances. Caters to audiences of up to 20 persons per workshop.

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Keynotes & Presentations

Catering to larger audiences, Cutty Felton delivers bespoke keynote addresses as well as presentations on topics related to dealing with those in vulnerable circumstances but designed according to the client’s specific needs.

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Community Aid Training

Community Aid organisations are at the frontline of dealing with those most vulnerable within our communities. It is our privilege, in these difficult times for all, to be able to offer preferential pricing for skills-based response training to those organisations within the not-for-profit sector that are providing assistance directly to the vulnerable.

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Follow Up Training

Follow Up Accidental Counsellor Pty Ltd training sessions are designed to ensure that skills previously learned are embedded and learnings not lost over time. We tailor follow up session to the training workshops we previously delivered to your teams. Each follow up session is 3 hours in duration.

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What our clients say...