Why 'Accidental Counsellor' based Training?
We help teams by equipping them with the skills and confidence to respond to distressed colleagues or vulnerable customers, in a way that is ethical and empathic whilst always being within clearly defined boundaries.
Our training enables participants to reduce the impact of vicarious trauma and recognize the importance of self-care.
Our courses are tailored to the needs of your organization, industry and code of practice.
These skills-based courses can be delivered both face-to-face or via live virtual delivery.
Cutty recently had the pleasure of chattting to Craig Pendleton from Stowe Australia for the Stowe Connect Podcast about Accidental Counsellor Training.
Cutty Felton is the founder of Accidental Counsellor Pty Ltd
She delivers keynote addresses, consults with, mentors and trains those that engage with colleagues or clients in distress or vulnerable circumstances. Cutty appears live wherever her work takes her, both in person and via remote delivery.
By profession, Cutty is a Solicitor and practised for approximately ten years. Over time, however, she felt the need to contribute more directly to the community. In 2013 she joined Lifeline, initially as a trained volunteer Telephone Crisis Supporter (TCS) on Lifeline’s 13 11 14 suicide prevention and crisis intervention service, subsequently heading up Corporate and Community training for Lifeline H2H for 4 years.
Cutty developed and produced her own highly acclaimed version of ‘Accidental Counsellor’, including a distinctive approach to crisis communication in the corporate space and a unique framework for difficult conversations.
Community Aid organisations are at the frontline of dealing with those most vulnerable within our communities. It is our privilege, in these difficult times for all, to be able to offer preferential pricing for skills-based response training to those organisations within the not-for-profit sector that are providing assistance directly to the vulnerable.
Follow Up Accidental Counsellor Pty Ltd training sessions are designed to ensure that skills previously learned are embedded and learnings not lost over time. We tailor follow up session to the training workshops we previously delivered to your teams. Each follow up session is 3 hours in duration.