Why 'Accidental Counsellor' based Training?

  • Do your staff frequently deal with clients or customers in crisis or vulnerable circumstances?
  • Does your leadership team struggle to respond to distressed staff or colleagues?

We help teams by equipping them with the skills and confidence to respond to distressed colleagues or vulnerable customers, in a way that is ethical and empathic whilst always being within clearly defined boundaries.

Our training enables participants to reduce the impact of vicarious trauma and recognize the importance of self-care.

Our courses are tailored to the needs of your organization, industry and code of practice.

These skills-based courses can be delivered both face-to-face or via live virtual delivery. 

It is not only our clients, but we ourselves who are also impacted by the weight of the current lockdowns, restrictions and uncertainty. Please be in contact if we can be of assistance.

About Cutty Felton

Cutty Felton is the CEO of Accidental Counsellor Pty Ltd.

By profession, Cutty is a qualified Solicitor and practised for approximately ten years. Over time, however, she felt the need to contribute more directly to the community. In 2013 she joined Lifeline, initially as a trained volunteer Telephone Crisis Supporter (TCS) on Lifeline’s 13 11 14 service, and subsequently delivering Lifeline training, and heading up Corporate and Community training for Lifeline H2H for 4 years.

Utilising her crisis support, legal and commercial experience as well as her experience as an  accredited DV Alert  and Lifeline Trainer, Cutty developed and produced her own highly acclaimed version of Accidental Counsellor. These include various industry tailored courses, a unique ‘5 E’s Framework’ for difficult conversations and a focus on the  boundaries that protect both vulnerable customers as well as participants, their teams and their organisation.

Cutty Felton has an unrivalled depth of experience in developing and delivering customised training programs, tailored to meet your organisational needs.

Our Courses

Corporate Training

Accidental Counsellor Pty Ltd specialises in providing skills-based response training courses tailored to meet your organisational need to  assist customers, staff or colleagues in vulnerable circumstances. Caters to audiences of up to 20 persons per workshop.

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Keynotes & Presentations

Catering to larger audiences, Cutty Felton delivers bespoke keynote addresses as well as presentations on topics related to dealing with those in vulnerable circumstances but designed according to the client’s specific needs.

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Community Aid Training

Community Aid organisations are at the frontline of dealing with those most vulnerable within our communities. It is our privilege, in these difficult times for all, to be able to offer preferential pricing for skills-based response training to those organisations within the not-for-profit sector that are providing assistance directly to the vulnerable.

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Follow Up Training

Follow Up Accidental Counsellor Pty Ltd training sessions are designed to ensure that skills previously learned are embedded and learnings not lost over time. We tailor follow up session to the training workshops we previously delivered to your teams. Each follow up session is 3 hours in duration.

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What our clients say...