Why Accidental Counsellor Training?
Many people in your organisations will be engaging directly with highly distressed and vulnerable clients, staff or colleagues. As a result, they themselves will be experiencing a high level of stress and uncertainty as to the best way to respond on a human level. Now, more than ever, the skills to respond in a way that is appropriate, respectful, empathic and empowering are critical.
All workshops are 4-hours in duration and designed to provide participants with the confidence and skills to support someone who is vulnerable or in crisis. This is achieved by learning how to:
Our corporate training courses are based on Cutty Felton’s highly acclaimed Accidental Counsellor workshop and include her unique ‘CPR for difficult conversations’ framework, which assists to navigate through heightened, emotion-driven conversations with the aim of de-escalating and moving forward in a positive and empowering way.
Boundaries are a strong theme as participants are neither encouraged nor expected to be counsellors or specialists, but simply to engage with the person who is struggling or at risk in an effective and empathic way and refer to appropriate support.
The workshops provide a module on self-care. The ability to protect, as best as possible, against vicarious stress and trauma, as well as to self-debrief and practice essential self-care, are examined to ensure that participants are aware of their own stress and well-being and of the need to take steps to mitigate the risk of being impacted by the trauma of others. Discussion points include those avenues of support that might be provided to them by your organisation (e.g. EAP).
The content of each training is tailored to your specific industry to include consideration of aspects of your Industry Code of Practice and to maximise relevance and engagement for the attendees. Cutty has extensive experience with the Banking Code of Practice and the Insurance Code of Practice.
Each workshop is limited to a maximum of 20 participants, both for duty of care reasons and to ensure depth of engagement and discussion.
How is our training delivered?
We are excited to be able to offer in-person workshops again. Cutty will come to you to deliver the training to your teams at a location of your choice. Safety is important to us, so we ask that all face-to-face workshops comply with any current COVID-19 regulations.
Alternatively, and for organisations wishing to bring this training to staff across different locations, Accidental Counsellor Pty Ltd is able to offer you effective, remotely delivered, live training. Cutty has developed a virtual training concept that retains the integrity of delivery and duty of care for which she is known. We deliver our virtual training from our purpose-built virtual training room via ZOOM, TEAMS or other suitable remote platform. Please note, all virtual training attendees will need access to their individual PC/laptop with Internet access, webcam and audio capabilities.