Why Accidental Counsellor Training?

Managing the risk of exposure to traumatic and confronting conversations is no longer a matter of individual resilience or wellbeing, but very clearly a WHS issue to be managed and controlled by the employer – NSW Work Health and Safety Amendment Regulation 2022 makes that clear.

Many people in your organisation are engaging directly with highly distressed, angry or vulnerable clients or colleagues. As a result, they themselves will be experiencing a high level of exposure to psychosocial hazards, stress and uncertainty as to the best way to respond on a human level. Now, more than ever, the skills to respond in a way that is ethical, compassionate and within clearly defined boundaries are critical to ensure the safety of the client as well as to manage the psychosocial risk to the team member.

All workshops are 4-hours in duration, delivered with flexibility to meet the logistical requirements of your team, and designed to provide participants with the confidence and skills to support someone who is vulnerable or in crisis. This is achieved by learning how to:

Accidental Counsellor Recognise Respond Refer
Cutty Felton’s Accidental Counsellor based Training

Our corporate training courses are based on Cutty Felton’s highly acclaimed Accidental Counsellor workshop and include her unique CPR for difficult conversations’ framework, which assists to navigate through heightened, emotion-driven conversations with the aim of de-escalating and moving forward in a positive and constructive way.

Boundaries discussed in the training
Boundaries are a strong theme in Cutty Felton’s Training

Boundaries are a strong theme as participants are neither encouraged nor expected to be counsellors or specialists, but simply to engage with the person who is struggling or at risk in an effective and empathic way and refer to appropriate support.

The ability to minimise, as best as possible, the impact of vicarious stress and trauma, as well as to self-debrief and practice essential self-care are examined and  discussion points include those avenues of support that might be provided to them by your organisation (e.g. EAP).

The content of each training is tailored to your specific industry to include consideration of aspects of your Industry Code of Practice and to maximise relevance and engagement for the attendees. Cutty has extensive experience with the Banking Code of Practice and the Insurance Code of Practice.

Training tailored to your specific industry
Industry specific training to maximise relevance and engagement



Each workshop is limited to a maximum of 20 participants, both for duty of care reasons and to ensure depth of engagement and discussion.


How is our training delivered?

We are excited to be able to offer in-person workshops again. Cutty will come to you to deliver the training to your teams at a location of your choice.

Alternatively, and for organisations wishing to bring this training to staff across different locations, Accidental Counsellor Pty Ltd is able to offer you effective, remotely delivered, live training. Cutty has developed a virtual training concept that retains the integrity of delivery and duty of care for which she is known. We deliver our virtual training from our purpose-built virtual training room via ZOOM, TEAMS or other suitable remote platform. Please note, all virtual training attendees will need access to their individual PC/laptop with Internet access, webcam and audio capabilities. Recording of any kind is strictly prohibited.

To discuss your organisation’s particular training needs, please contact our team, email [email protected] or give us a call on 0421 806 033.