Banking, Insurance and Finance Sector
Testimonials
Ombudsmen
Financial Rights Legal Centre
Education Sector
MFAA Responding to Vulnerability events
Australia for UNHCR
Informative and life-long lessons learnt.
Accidental Counsellor for the Tertiary Education sector
Austin Rossi - Acquinas College, February 2024
This is absolutely amazing training, Cutty is so engaging and she made the session tailored for my team and organisation. It was very practical and often training falls short here but this training was spot on.
Clients in Crisis - Financial Sector
Ayela Thilo - HSBC, August 2023
Simply brilliant. Shows a new perspective on the topic and empowers us and our customers.
Colleagues and Customers in Crisis
James Shen - AMP, February 2024
Incredible training content, structure and delivery. The practical skills this workshop provides are a must have in the current situation we are in universally. It's very practical and can be applied in daily lives and work. The trainer is incredibly knowledgeable and has a way of bringing participants at a level they are comfortable engaging throughout the session even when the topics discussed can be really daunting and heavy to some. Well done !!!
Complainants in Crisis - Recognise, Respond, Refer
Komal Modak - AFCA, October 2022
Providing an all-encompassing training definition which links it back to the organisation: 'lens of safety. Presenting a corporate header over vulnerability and vicarious trauma'.
Vicarious Trauma - Reducing the Impact
Suncorp Team Manger, February 2024
Cutty's delivery was fantastic her wealth of knowledge and experience shone through and created a safe learning environment.
Colleagues and Customers in Crisis - A Leadership Response
Shannon McGregor - AMP, October 2022
Excellent. Great! Cutty, you spoke so gracefully and caring and topics such as these is so important. You drew me in and captured me right from the start all the way to the end. Thank you! I would say it was the best workshop I have done for some time.
Accidental Counsellor workshop
Member of Australasian Housing Institute, July 2023
Thanks, I enjoyed this workshop, it was a more professional refresher of training previously attended.
Accidental Counsellor - Community organisation
Paola Van Kruining - VACCA, June 2023
Excellent course, Cutty the presenter was so calm, knowledgeable and could clearly articulate examples of different types of Domestic Violence.
Government - Skills-based Domestic Violence Awareness Training
Megan Harries - Allianz, June 2022
The session delivered by Accidental Counsellor is the most valuable training I have done in my career.
Colleagues and Customers in Crisis - Financial Services
Kate - AMP, Feb 2023
This training was vital to understanding how to apply boundaries to both customers and yourself. It looks both inwardly and outwardly and uses a range of examples and case studies that are not only relevant, but also applicable as we move forward in society. I found it easy to ask questions and felt my own learning approach was supported.
Complainants in Crisis - IDR/EDR Training
Sarah Nelson - Bankwest, March 2022
Cutty was extremely knowledgeable in this topic. She used real life examples that helped to give a better depth to the conversation whilst also allowing a better understanding of how DV presents in different manners and involves complex emotions. Very worthwhile training session.
Skills-base Domestic Violence Awareness Training
Simone Clune - Allianz, June 2022
Exceptionally valuable training to expand understanding when dealing with DFV situations.
Domestic Violence Awareness Training
Joshua Jabbour - Suncorp, May 2024
Thought provoking and relevant. Mental health and how we deal with it is more important than ever, this workshop certainly helps with the framework to help manage it moving forward.
